All CategoriesQ. What is the time taken for making delivery of the item ordered?
A. Order processing time: 1-2 working days.
Order shipping time: 4-8 working days.
Total Shipping Time : Processing Time + shipping Time(depending on your location)
If the package is delayed, we will notify the customer via email.
If the package is delayed for more than 7 working days,we will give the customer a full refund.
Q. Is online payment a safe option?
A. Of course- we process all online payments through PayPal.
Q.What is the duration of warranty?
A.● All items that are delivered by us will bear a warranty of a 1 year from the purchase date. During this warranty period, www.uk-batteries.com takes responsibility to replace any items having flaw.
Q. What is the procedure for returning an item?
A.● InitiInitiate a return: Please email us at support@uk-batteries.com with photos and/or videos of the items and let us know your order number. Our customer service staff will determine the eligibility for your return request within 3 business days.
● Ship the item back: If your return is accepted, we’ll send you the return address, as well as instructions on how and where to send your package. (Note: Items returned without authorization will not be accepted).
● Refund or exchange: when we receive your return/exchange, we will inspect the item in 3 working days and then provide a replacement for an exchange or issue a refund.
Q. Am I to incur any extra costs while taking delivery of the item?
A. Of course not - the price that is indicated on the product page of our website is the final price that we charge for the door step delivery. We do not charge any additional money while processing your delivery order.
Q.Which countries does uk-batteries.com ship to?
A. uk-batteries.com only ship to the United Kingdom.
Q.Will I have to pay duties and taxes?
A. The customs duties and taxes involved are borne by uk-batteries.com. In addition to the product price, our customers do not need to pay any other fees.
Q.uk-batteries.com ship to multiple addresses?
A. You may only ship to one address per order.
If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.
Q.Need more help?
A. Please contact us in the following ways:
E-mail: support@uk-batteries.com
